Terms of Service

Vital is a research and analysis tool for organising your own health records. It is not a diagnostic tool, it is not medical advice, and it is not a replacement for a qualified clinician.

Nothing in Vital — no chart, no range badge, no answer from the assistant — is a diagnosis, a treatment recommendation, or a professional opinion. Reference ranges vary between laboratories, a value inside a range can still be worth attention, and a value outside one is often unremarkable in context. Only a clinician who knows your history can interpret any of it.

Never delay seeking medical advice, disregard advice you have been given, or change a medication because of something you read in Vital. If you think you may have a medical emergency, contact your local emergency service immediately.

Vital reads uploaded documents automatically and writes what it reads into your record, and automated reading can make mistakes: a value can be misread, a unit dropped, a date attributed to the wrong event. This is why every value keeps a link to the original document, and why the original file is always kept and viewable.

Where a laboratory printed no reference range, Vital may show your own laboratory’s earlier range for that test or a typical range from a published reference, and labels which one it is. A typical range is a general guide, not a judgement about you.

The source document is the authority, not Vital’s copy of it. Where the two disagree, believe the document — and please report it so it can be fixed. Vital does not warrant that any record is complete or accurate.

You need an account to use Vital, and you are responsible for keeping access to it secure. Get in touch — contact details are in the Privacy Policy — if you believe someone else has gained access to yours. You must be at least 13 years old, and old enough to consent to this in your country.

You keep ownership of everything you put into Vital. You grant only the permission needed to store, process and display it back to you and to anyone you explicitly share it with — nothing broader.

• Upload records belonging to another person without their permission, or any legal right to do so.
• Attempt to access another user’s records, or to circumvent the separation between accounts.
• Use Vital to provide clinical services to other people, or present its output as a professional medical opinion.
• Disrupt the service, or place automated load on it beyond ordinary personal use.

If you share your record, you are responsible for who you share it with. Recipients get read-only access and can never change your records, but they can see what you have given them access to. If you allow them to use the assistant, the conversations they start are kept in your record under their name. Revoke access in Settings at any time; it takes effect immediately, though it cannot retrieve anything a person has already read.

A doctor or other clinician you share with is a recipient like any other: they can look, and nothing more. Vital is your personal health record, chosen by you and working for you. It is not provided by, paid for or operated on behalf of any clinic, hospital, laboratory or health plan, and no clinician documents your care in it. A practice that wanted to offer Vital to its patients as part of its own service would need a separate agreement with Vital first; none exists.

Connecting Apple Health, Strava, Google Drive, Gmail or Google Calendar is optional, and Vital works fully without any of them. Those services are governed by their own terms, and Vital is not responsible for their availability or for changes they make. What Vital does with data from them is described in the Privacy Policy.

Vital is provided “as is”, without warranties of any kind, express or implied, including fitness for a particular purpose. The service may be unavailable, interrupted or changed at any time, and features may be added or removed.

Keep your own copies of anything that matters. Vital gives you a full export at any time, and you should use it. Vital is not a system of record for your medical care — your providers hold that.

To the fullest extent permitted by law, Vital and its operator are not liable for any indirect, incidental, special or consequential damages, or for any loss of data, arising from your use of or inability to use the service.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

You may delete your account at any time in Settings, which permanently removes your records and files. Access may be suspended or ended if these terms are breached in a way that risks other users or the service itself.

If these terms change, the date at the top of the page changes with them, and a material change will be notified in the app before it takes effect. Continuing to use Vital after that means you accept the revised terms.

Questions about these terms go to the address in the Privacy Policy.